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How do you call phone numbers with extensions?

Knowledge Article Number 000212806
Description If you have the phone field with an extension in it you cannot use the CTI soft phone, Salesforce1, or Salesforce Classic, as it is not a valid phone number.
Resolution To workaround this, you can create a custom number or text field for the phone extension. The only difference is, you would need to manually input the extension number after you make the call.




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