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Insufficient Privileges when you preview Page layout as System Administrator for Live Chat Transcript Events and Live Chat Visitors

Knowledge Article Number 000212835
Description Insufficient Privileges when you preview Page layout as System Administrator for Live Chat Transcript Events and Live Chat Visitors

Steps to Reproduce:
1. Live Agent is enabled and properly configured
2. Log on with System Administrator
3. Go to the Customize>Live Chat Transcript Events>Page Layouts
4. Edit the Live Chat Transcript Event Layout
5. Click preview as System Administrator

Result: You get an Insufficient Privileges error message
Expected: It should be possible to preview the Live Chat Transcript Events and Live Chat Visitors Layouts as System Administrator without error or blank page

Additional Comments:
Same issue with Live Chat Visitors
Resolution This is expected behavior and WAD.




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