Product & Service Notifications
|Knowledge Article Number||000212843|
|Description||More information on Product and Service Notifications, sent to admins of Salesforce orgs via email, containing transactional communications that may impact their use of Salesforce.|
Last updated on October 25, 2016.
Product and Service Notifications are communications from the Salesforce Technology Communications team that are sent to admins of Salesforce orgs via email, to alert them of any changes to features, functionality, or service that may impact their use of Salesforce. These notifications may include actions admins must take in order to prepare for these changes.
Product & Service Notifications include:
2. Who is the audience for Product and Service Notifications?
Our target audience is admins who manage changes to Salesforce features, functionality or service, on behalf of their organization. We define an admin as any user with a profile that has the following permissions enabled:
Check your profile or ask the admin of your Salesforce org to see if you have these permissions enabled.
3. How do I manage the types of Product and Service Notifications I receive?
4. Why are these communications important?
If you are an admin of a Salesforce org, receiving these notifications is critical to preparing for changes that may impact your organization. Product and Service Notifications are not marketing emails; they are communications based on your organization’s Salesforce implementation.
5. How often are these communications sent?
Each type of communication has its own notification cadence and guidelines. For planned activities, changes and updates, our goal is to give customers as much notice as possible to prepare for the change, especially if there is an action they need to take. Additionally, reminders may be sent leading up to that change to ensure customers are aware and completely prepared.
The following matrix provides you with an overview of the major communications and associated notification periods:
*Notification of Salesforce taking an extended or off-cycle maintenance
Additionally, please review the below list of other articles for more detailed information on specific communications:
6. What email address are the Product and Service Notifications sent from?
These communications are sent from firstname.lastname@example.org with the header: "Product and Service Notification”.
8. Where can I manage my preferences for Marketing Communications from Salesforce?You may submit your email address to opt-out of Marketing Communications from Salesforce here: http://pages.mail.salesforce.com/signup/.