Community Users and "Visible in Self-Service Portal" on cases.
|Knowledge Article Number||000212860|
|Description||When I uncheck the "Visible in Self-Service Portal" field on Cases my Community users are still able to search for and view the case. Why is this?|
|Resolution||This particular feature was created for Self-Service Portals and not Communities. Record access will be determined by the Sharing settings for the Profile used by the Community User. If the sharing settings open up access to the Record then they can see it regardless if the "Visible in Self-Service Portal" field is unchecked.
For more information on Case fields and their functionality please click on the following link.