Perform a Fiddler Trace for Microsoft Dynamics CRM
|Knowledge Article Number||000212876|
Fiddler is a tool that is often utilized by Marketing Cloud Support to capture and view the errors being produced in the MSCRM Integrations. This trace needs to be performed on your end and the produced logs sent to Support for investigation.
Good to know: It's a prerequisite to set-up Fiddler.
Set up Fiddler
1. Download and install Fiddler from http://www.fiddler2.com/.
Important: This step must be completed because the traffic from CRM to Marketing Cloud utilizes HTTPS.
2. Open up Fiddler, go into the Tools | Fiddler Options | HTTPS tab, and make sure that the Capture and Decrypt options are checked.
3. After enabling those options, you'll be prompted to install a Certificate. You must install this certificate to perform a Fiddler trace or the trace will fail.