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Email to Case: Do inbound email messages associate to Person Account records?

Knowledge Article Number 000212908
Description Scenario:

When a Salesforce Organization receives an inbound email via Email to Case (On Demand), the system will query the Contact object for a Contact record based on the inbound sender 'from' email address.  Once a unique Contact record is located in Salesforce, the record will be associated to the new Case.

If there are multiple Contacts with the same email address, or no matching Contacts, a Case will be created without a Contact association.

If the sender 'from' email address is related to unique Person Account record of the same email address, the association to the Case will occur.  

 
Resolution Inbound Email to Case emails will associate to Person Accounts.




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