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Checkbox to display an Attribute in the Contact Profile Center is greyed out

Knowledge Article Number 000212953
Description
The checkbox to display an Attribute will be greyed out in the Contact Profile Center if you've mapped the Attribute to a Salesforce Account field. The integration doesn't have the rights to edit Account fields in Salesforce. Additionally, Account fields are not specific to a subscriber.
Resolution

To resolve the greyed out checkboxes, map the information in the Profile Center to Contact fields instead of Account fields. This issue doesn't occur for Lead related Attributes because they can be tied to Lead fields, but not to Account fields. As a result, Lead and Contact fields show on the Profile Center, but Account fields do not.




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