Print this page

"403 Not Authorized" error when an Automation is created in Automation Studio

Knowledge Article Number 000212971
Description
You'll receive a "403 Not Authorized" error when you build an Automation within Automation Studio if you don't have sufficient permissions to create one. The error states: 

"403 Not Authorized 
You don't have the correct roles or permissions enabled to access this information. Contact your administrator to acquire the correct permissions. If the problem persists, contact Global Support."

 
Only Users with the Marketing Cloud Channel Manager or Marketing Cloud Administrator User Role have the correct permission set to create an Automation. If you're an Administrator and another User is receiving the error when creating an Automation, verify their permissions and update them as appropriate.
Resolution

 

Verify User Role and Permissions


If a Role doesn't have "Allow" set for a permission or if two Roles have conflicting values for a particular permission ("Allow" and "Deny"), access to that permission is denied. As an Account Administrator, follow these steps to verify the User permissions are correct:
 

1. In the Salesforce Marketing Cloud, hover over your name in the top-right corner.
2. Click Administration.
3. Hover over Account | Users.
4. Type the User's name in the search box.
5. Click Search.
6. Select the checkbox next to the User's name.
7. Click Manage Roles.
8. Click Edit Permissions.
9. Next to "Automation Studio," click the + to expand the permissions.
10. Next to "General, Automation, and Migration Utility," click the + to expand the permissions.


The grid to the right shows all of the permissions assigned to the User for each Role.  If any Role has a value of "Deny" for a particular permission or if the Role selected for the User doesn't explicitly allow a permission, that permission is set to "Deny." 
 

Manage User Roles

As an Account Administrator, you can edit the Roles assigned to the User so they can create the Automation. Here's how: 
 

1. In the Salesforce Marketing Cloud, hover over your name in the top-right corner.
2. Click Administration.
3. Go to Account | Users.
4. Type the User's name in the search box.
5. Click Search.
6. Select the checkbox next to the User's name.
7. Click Edit Roles.
8. Enable Roles by selecting the checkbox or remove Roles by clearing the checkbox next to the Role name.
9. Click Save.

 





promote demote