Print this page

Mail Server not rendering borders in a Marketing Cloud Email

Knowledge Article Number 000213091
Description
Certain mail servers don't support the RGB color syntax, but will accept another color syntax such as HEX.
Resolution


If you experience issues with borders not rendering, this can be resolved by adjusting the HTML code of the email content area. To fix your borders, replace the RGB color values for the borders with HEX values.  In the examples below, this would mean removing the "rgb(255,140,0)" in the RGB Color Syntax and replacing it with the HEX Color Syntax, "#FF8C00."

 
RGB Color Syntax
<td width="304" valign="top" style="border: 1px solid rgb(255,140,0);">

HEX Color Syntax
<td width="304" valign="top" style="border: 1px solid #FF8C00;">


 




promote demote