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Forwarded email renders incorrectly

Knowledge Article Number 000213097
Description HTML email forwarded using the "Forward" button within email clients can corrupt the email's HTML and cause the design to render incorrectly.

Fix the rendering problem in forwarded email


Instead of forwarding an email using an external email client, use the "Forward to a friend" link built into Marketing Cloud email. Learn more about it in our "Forward to a friend" link help documentation.

If you don't have the "Forward to a friend" link in your email, you can:

  • Link your desired text or image in the content editor using the "Forward to a Friend" link choice.
  • Use the substitution string %%ftaf_url%% as a link in an HTML paste email.

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