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How can Customer Portal User's view Case Team Related List?

Knowledge Article Number 000213177
Description Customer Portal users can view the Case Team related list if it is included on case page layouts associated with their profile. However, Customer Portal users cannot update case teams or view case team role details on cases.

To make the Case Team related list visible to Customer Portal Users, the following Conditions need to be met: 
1.) Case Team related list is on their assigned Case's page layout
2.) A Case Team is assigned to the Case
3.) The Case Team Role selected has "Visible in Customer Portal" checkbox checked (this can be set under Setup|Customize|Cases|Case Teams|Case Team Roles)

If all of these conditions are met, then the Customer Portal User will see the Case Team related list on the Case record. 

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