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BEST PRACTICES: Salesforce Knowledge Overview

Knowledge Article Number 000213187
Salesforce Cloud Services

Salesforce Knowledge - Overview and Best Practices

The attached deck (below) provides an introduction to Salesforce Knowledge and the principles of Knowledge-Centered Support (KCS) methodology. Included in this overview is an explanation of KCS and Salesforce Knowledge, the value of and benefits to implementing Knowledge, a review of the major features of Knowledge, and the best practices for implementing and using Knowledge.

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Knowledge Overview.pdf

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