Why are the Milestones not updating on a case when I change the Entitlement Process?
|Knowledge Article Number||000213217|
|Description||We have a case with an associated Entitlement and Milestones. If I go to the Entitlement and change the Entitlement Process, the Milestones on the Entitlement change. However, the Milestones on the case do not change. Why?|
|Resolution||Because the change is made on the Entitlement, the Entitlement itself will reflect the updated Milestones. However, the case will also need to be edited in order to reflect the changes. Click on Edit and Save on the Case to resolve this. Any non-completed Milestones should be removed and the new Milestones should be added.|