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Error when modifying a license in LMA: Cannot edit Status on a license that is Provisioned.

Knowledge Article Number 000213239
Description Error occurs when editing a license in LMA:

Cannot edit Status on a license that is Provisioned. Please contact Support for more details / Status

 
Resolution This is working as expected.

The partner cannot update certain license records in their LMA because they are an AppExchange checkout partner.

When a customer purchases their application directly from the AppExchange we create the license record but lock it so only the system can increase / decrease the license count. If the end customer wants additional licenses they simply go back to the AppExchange and change their subscription.

Please refer to the following for more info:

https://partners.salesforce.com/s/education/appvendors/Checkout

 




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