An email sent from Marketing Cloud does not display properly on a mobile device
|Knowledge Article Number||000213280|
Mobile devices interpret the HTML or CSS code of an email differently. Some mobile devices remove HTML tags and formatting to only display the text portion of the email.
Mobile optimized templates were released in January 2014 to ensure rendering on mobile devices is as reliable as possible. You can use a mobile optimized template so that the email will adjust according to the screen size of the device. However, some mobile devices will continue to remove the formatting. To learn more about mobile-optimized templates, see Creating Templates Using the Template Editor and Mobile and Desktop Template Preview.