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Increase Upload Size

Knowledge Article Number 000213302
Available in: Group, Professional, Enterprise, Performance, Unlimited, Contact Manager, and Developer Editions

Upload Size is specific to both the Documents Tab and Knowledge articles. Before considering an increase, check out the following documentation to determine which file size limit you're hitting:  File Size Limits in Salesforce.

Good to know: The Content feature should be used for documents with those sizes. For more information about Content, please review Salesforce CRM Content.

If after reviewing the above documentation you find that your Upload Size is not sufficient for your Organization, Support can increase your limit up to 25 MB. Please take the following steps:

1. Have a System Administrator in the Organization contact Support and request and increase to the  "Upload Size Limit."
2. Include the limit increase you require. 
3. Please detail the reasons why you cannot use Content for this purpose.
4. Support will review the request and take action accordingly. 

Note: In very rare instances the limit can be raised above 25 MB. Please be prepared to provide a strong business need for consideration by Product Management. 

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