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"Your Salesforce Username is not enabled to use this feature within Salesforce" message in Salesforce Marketing Cloud Connector version 2

Knowledge Article Number 000213313
Description
Attempting to send an email using ExactTarget for AppExchange results in error: "Your Salesforce Username is not enabled to use this feature within Salesforce. Please contact your system administrator for access."
Resolution
You will receive this message if the Marketing Cloud username:
  • Is not correctly integrated with Salesforce.com.
  • Has the permission Remove Ability to Send Emails selected in their Marketing Cloud user settings.
The Remove Ability to Send Emails checkbox in the user permissions must be deselected in order to successfully send an email. For information on managing user permissions, see How to modify and disable users.




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