Replies for emails are still forwarded after Reply Mail Management is turned off
|Knowledge Article Number||000213319|
If your Reply Mail Management (RMM) setting called "DNS Record Redirect Complete" is set to "No," emails sent before RMM was turned off are still forwarded to the email address set up in RMM. Learn why below.
1. In Marketing Cloud Email, click Admin.
2. Click the + next to Account Settings to expand the menu.
3. Click Reply Mail Management to see your RMM Settings.
Note: The reply to the email is still forwarded to the correct email address that was set up in RMM because the original email was sent before RMM was turned off.