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Enable Extended Mail Merge

Knowledge Article Number 000213329
Description

 

The "Extended Mail Merge" option is an available option to all Salesforce editions (except for Database.com). If it isn't currently available to your org, you can request activation by contacting Salesforce Support. Here's how:

Resolution

 

 1. Before you make your request - Review our Extended Mail Merge features documentation.
 2. Have your system administrator open a case with Salesforce Support.
 3. In your case, request activation of the feature and include all important details.

 

Once we receive your case, we will review it and action as needed.

 

After support has activated Extended Mail Merge

 

Once the feature has been made available by Salesforce support, you'll just need to activate it in your org's "Setup."

 1. Click Setup
 2. Select Customize | User Interface
 3. Under "Advanced," select Activate Extended Mail Merge
 4. Click Save





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