Report on Quick Text object
|Knowledge Article Number||000213417|
|Description||Quick text is useful for chat reps to type repeatedly used message. Few examples are - 'How may I help you?', 'Is there anything else I can help you with?' etc.,
Quick Text Report is used to see the messages, quick text name.
|Resolution||In order to create report on Quick Text we need to create a custom report type. To create custom report type, please follow the below steps:
1. From Setup, click Build | Create | Report Types.
2. Click New Custom Report Type.
3. Select the Primary Object as Quick Text for your custom report type