Print this page

Report on Quick Text object

Knowledge Article Number 000213417
Description Quick text is useful for chat reps to type repeatedly used message. Few examples are - 'How may I help you?', 'Is there anything else I can help you with?' etc.,

Quick Text Report is used to see the messages, quick text name. 
Resolution In order to create report on Quick Text we need to create a custom report type. To create custom report type, please follow the below steps:

1.       From Setup, click Build | Create | Report Types.
2.       Click New Custom Report Type.
3.       Select the Primary Object as Quick Text for your custom report type

promote demote