Social posts not Showing in a Sandbox Organization with Social Customer Service
|Knowledge Article Number||000213527|
Through the Social Customer Service Integration with Social Hub, I no longer see new social posts or cases appear in my Sandbox Organization in Service Cloud.
Fix your Social Hub rules and send posts in your sandbox organization again
1. If you are using a Social Customer Service connection, re-authenticate your Radian6 account in your Salesforce sandbox organization.
1. Click Setup.
2. Update your Social Hub rules to send posts to the new organization ID.
1. Login to the Social Hub
3. If necessary, re-run your rules to process the posts that were missed after you refreshed your Sandbox organization.