Why Case StopStartDate field is not available in Standard Report on Cases
|Knowledge Article Number||000213557|
|Description||Case StopStartDate field is not available by default in Standard Report on Cases.|
|Resolution||Case StopStartDate field is hidden by default to all profiles including the system administrator. Hence this is not visible in any of the standard report type on cases.
To have the case "StopStartDate" field (name of the field is "Stopped since" and label is "StopStartDate") visible on case reports do the following steps:
Make the Case "StopStartDate" Field visible to the required profile:
Refer to the following document for creating customer report type - Custom Report Type