Print this page

Why do I receive an error running the Macro saying that the action is not available?

Knowledge Article Number 000213636
Description I'm trying to Run a Macro but I'm getting the following error messages:
- There was an error running the Macro. Take a look at the Macro's instructions and try again.
- The publisher action is not available. Please update the Macro.
User-added image

How can I resolve this?
Resolution You need to make sure that the publisher action that you're trying to invoke using your Macro is available in the layout.

In this example, the Email action is not available in the layout so the Macro cannot execute.
User-added image

Editing the feed-based layout and making the Standard Email Action available will resolve this issue.

More information about Feed-based Layouts:
More information about Case Feed Actions and Feed Items:

promote demote