Print this page

Paste error "Your browser does not allow access to your computer's clipboard" in Marketing Cloud Email Editor

Knowledge Article Number 000213670
Description
Marketing Cloud Email uses JavaScript to interact with your browser. Some browsers disallow any JavaScript functions that try to access the local clipboard on your computer for security reasons. In this situation, you may receive a pop-up message in your browser that states, "Your browser does not allow access to your computer's clipboard. On a PC use Ctrl+V for paste. On a Mac use Command+V for paste." when you click Paste in the "Edit" menu. 
 
Resolution

To resolve the issue, you can do one of two options. 
 

1. Use Keyboard Commands


Use these commands to copy and paste content into your Content Area: 
 
ActionPCMac
CopyCTRL + C⌘ + C
PasteCTRL + V⌘ + V
 

2. Disable the security feature and allow the Email Editor access to your local clipboard


Depending on the browser you're using, there are different steps to grant access to your local clipboard. For example, one browser may display a pop-up allowing you to grant access while in another browser you need to download an extension. Follow your browser's instructions or search their help sections for instructions to grant access to your local clipboard. If no instructions can be found, use the keyboard commands to copy and paste.
 




promote demote