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Why are "share via link" downloads not counted in the sum of "total downloads" on the File and Content Reports?

Knowledge Article Number 000213675
Description When a download occurs from a delivery/chatter link, the "File and Content" report does not count it as download in the "Total Downloads" field, as per design.
Resolution The report will show the downloads from users in the org, not counting if a user in the org clicks download through a delivery/share via link.




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