Designated Contact (DC) FAQs
|Knowledge Article Number||000213698|
Designated Contacts (DCs) are users authorized to submit Administrative requests and manage support-related communications as part of their organization's Premier + Admin Entitlement.
What authority can a DC have?
DCs can have all of the above permissions, or only subsets of them. For example, should a DC not have "Full Administrative Rights," they still might have permission to Mass Modify and Export Records. Depending on your internal process, only some DCs may be allowed permission to Create & Transfer Records, but not authorized the permission to Edit, Delete, or Export.