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Why can't I see certain actions when creating Macros?

Knowledge Article Number 000213741
Description When trying to create instructions for a Macro some actions are not visible even though they are already added on the page layout, how can I fix this?

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Resolution Global Actions still depends on "Record Type".

It is possible that the record you're triggering the macro on is using a global action that's not associated to a record type.
This can be verified by going to: Setup | Create | Global Actions | Actions, once there click on Edit, and ensure that the "Record Type" option has the correct Record Type selected.

Once set, the global action should be available for Macro instructions.

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