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Web Collect Unsubscribe Form used with All Subscribers List creates an Active Subscriber

Knowledge Article Number 000213844
Description


The Web Collect form is not designed to be used with the "All Subscribers" List and using the form this way can result in unexpected behavior.

Resolution


The application is using the logic that, in order to be unsubscribed, a subscriber must first exist on the "All Subscribers" List. If the application doesn't find the subscriber, it creates one.

If the subscriber completes the Web Collect form, it will add them to the "All Subscribers" List and it would only unsubscribe the subscriber if the Web Collect form was completed a second time.

To avoid this problem, point the Web Collect form to a list other than the "All Subscribers" list.





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