Live Agent users still logged on even if offline
|Knowledge Article Number||000213907|
|Description||Users have remained logged in for 20+ hours even though they are not here. Admins have had to manually kick the user offline from chat in order to produce their chat sessions for the previous day. Users are logging out of Salesforce in various ways but Live Agent is still showing to be active.|
If users are unable to find a solution through the Live Agent steps concerning offline activity refer to your "Security Settings" for your overall org and enable your session timeout settings.