Unable to remove a queue that is referenced in approval process
|Knowledge Article Number||000213920|
|Description||When trying to edit a Queue to remove Knowledge Article Version from it, it generates an internal error.|
|Resolution||This error happens due to the fact that these queues are being referenced/used by approval processes.
To resolve the issue follow the steps below:
Steps to resolve the issue:
Once this is complete, you will be able to edit and save the Queues as desired.
Note - Changes made using workbench are not reversible. For example if you empty field value using workbench, you can get the field value back. That is why as a best practice always follow these 2 steps
1. Take a backup of the data that will get affected by the operation. Also see this article
2. Try a test with 2 to 3 records so that if anything goes unexpected it is always easy to restore 2 to 3 records rather than 100s of records
Screen shot for easier reference