Print this page

Steps for Logging Browser Memory Usage for Internet Explorer

Knowledge Article Number 000213939
Description At the start of your shift, open the Task Manager and record the total memory used and the memory used by the Internet Explorer browser.
Steps:
1. Right-click on the taskbar and select “Start Task Manager”
 
User-added image
 
2. In the Task Manager window, click on the “Performance” tab and make a note of Total and Available memory in the “Physical Memory (MB)” section (get a screen shot or print screen if possible)

 
User-added image
 
3. Switch to the “Processes” tab, click on the “Image Name” column header to sort by process name, and make a note of the amount of memory used by all iexplore.exe or iexplore.exe *32 processes (get a screen shot or print screen if possible)

 
User-added image
 


Keep recording this information every 30-60 minutes and also when the observed issue(s) start(s) occurring. 




promote demote