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A User is not able to access a Social Persona Record

Knowledge Article Number 000213953
Description When a User tries to create a new Case with an associated Social Person, they are unable do so.
They have "Insufficient Privileges" for the Social Persona Record
Resolution Social Persona is controlled by Contact.
The User must have access to the Contact to access the Social Persona Record.

Note: If your OWD for Accounts is Public and Contacts is Controlled by Parent, if the Contact does not have an Account associated to it, it is private and will restrict access to the Social Persona Record




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