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How to save an Outlook email message in .msg format

Knowledge Article Number 000213977
Description Please follow the below steps to save an email message in .msg format and share the same with Technical support.
Resolution

For Microsoft Outlook 2010/2013:

  1. Select the email message that you want to save in MSG format.
  2. Click the File tab and then click Save As.

User-added image
  1. Browse to the file location where you want save the file.
  2. Enter a name for the file in the File name field.
  3. Click the Save as Type drop-down menu and then select Outlook Message Format (*.msg).
  4. Click the Save button. The email message will be saved in MSG (.msg) format.
 

For Microsoft Outlook 2007:

  1. Select the email message that you want to save in MSG format.
  2. Click the File tab and then click Save As.
    If you have opened the message and it appears in its own window, click the Microsoft Office Button image, and then click Save As.
  3. Browse to the file location where you want save the file.
  4. Enter a name for the file in the File name field.
  5. Click the Save as Type drop-down menu and then select Outlook Message Format (*.msg).
  6. Click the Save button. The email message will be saved in MSG (.msg) format.

Once you have the email saved in .msg format, You can share the same via email or attach it to the case.


 




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