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Send Preview Tracking Details does not display the recipient email address

Knowledge Article Number 000214012
Resolution


When creating a send preview, the email application uses the information for the subscriber used to create the preview and not the email address of the send preview's recipient.

Because of this, the preview will appear as if it had been sent to the subscriber selected to generate the preview.

If needed, Marketing Cloud Support is able to retrieve additional details about the send, including the actual recipient of the send preview message.





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