Summer '15 - Salesforce Console API (Integration Toolkit) Updates
|Knowledge Article Number||000214079|
|Description||In Summer '15, following new and updated methods of Salesforce Console API (Integration Toolkit) are present.|
The toolkit includes new and updated methods that let you customize a console programmatically.
Available in: Enterprise, Performance, Unlimited, and Developer Editions with the Service Cloud
Available in: Performance and Developer Editions with the Sales Cloud
Available in: Enterprise and Unlimited Editions with the Sales Cloud for an additional cost
The following methods are new or have changed in API version 34.0.
Accepts an Omni-Channel work item that’s assigned to an agent.
Changes the status of a work item to “Closed” and removes it from the list of work items in the Omni-Channel widget.
Declines an Omni-Channel work item that’s assigned to an agent.
Focuses the browser on a sidebar component. Use this method to focus on a component with the tab or accordion sidebar style.
Returns a list of Omni-Channel work items that are currently assigned to an agent and open in the agent’s workspace.
Retrieves the service channels that are associated with a Omni-Channel user’s presence status.
Retrieves an Omni-Channel agent’s current presence status.
Logs an agent into Omni-Channel with a specific presence status.
Logs an agent out of Omni-Channel.
Sets an Omni-Channel agent's presence status to a status with a particular ID.