Print this page

Thumbnail image is not showing when adding a url in Publish

Knowledge Article Number 000214093
Description While adding a url to compose in Publish, no thumbnail image is showing up.
Resolution In order to see thumbnail images from the url, you will need to add an extra space at the end of the url after pasting into the compose box. This will begin scraping the url to pull in the available metadata from the source such as thumbnail, description, headline and link.

promote demote