Why do I get a bounced email with "550 5.7.12 RESOLVER.RST.SenderNotAuthenticated" error code?
|Knowledge Article Number||000214116|
|Description||Sometimes when an email is sent from Salesforce to an Office 365 Distribution group, the user that sent or triggered the email gets a bounced email with the following error code:
Remote Server returned '< #5.7.12 smtp;550 5.7.12 RESOLVER.RST.SenderNotAuthenticated; Delivery restriction check failed as sender not authenticated>'
This happens when the Distribution Group is not allowed to receive emails from outside the organization.
|Resolution||This is not a Salesforce issue. Users should change the email server settings to allow the Distribution Group to receive emails from outside the organization. Contact email admin or internal IT for help in changing the settings.
Related article from Microsoft: Distribution groups