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Unable to Reduce an order - "An error occurred while trying to update the record. Please try again."

Knowledge Article Number 000214118
Description Issue:

Sometimes when trying to reduce the quantity of a product in a reduction order, a message appears:

"An error occurred while trying to update the record. Please try again." 

The steps to seeing this error would be:

1. Open a reduction order 
2. Click on "select product to reduce" 
3. Put one integer like "1 or 5” on one of the product 
4. Click on save 

Cause:

The reduction order add product UI currently has a limitation in that it does not display custom fields. 

As a result, when creating reduction order items, if there is a required custom field on the page layout this field isn't populated, nor is there a way to populate the field 
through the UI and the save action will throw this error message
Resolution Resolution:

The work-around to address this issue would be the following:

Update the custom field settings for the required custom field to not make it a non-required field.




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