Unable to Reduce an order - "An error occurred while trying to update the record. Please try again."
|Knowledge Article Number||000214118|
Sometimes when trying to reduce the quantity of a product in a reduction order, a message appears:
"An error occurred while trying to update the record. Please try again."
The steps to seeing this error would be:
1. Open a reduction order
2. Click on "select product to reduce"
3. Put one integer like "1 or 5” on one of the product
4. Click on save
The reduction order add product UI currently has a limitation in that it does not display custom fields.
As a result, when creating reduction order items, if there is a required custom field on the page layout this field isn't populated, nor is there a way to populate the field
through the UI and the save action will throw this error message
The work-around to address this issue would be the following:
Update the custom field settings for the required custom field to not make it a non-required field.