Process Maps for Sales and Service
Whether your organization is new to Salesforce or you are a long-tenured customer, Process Mapping is an important exercise for organizations of all sizes. Representing new or existing business processes visually allows users to reference the process at a glance, and also serves as a strong foundation for process optimization. Once the Process Maps are defined, users will have a powerful tool to help them map business processes to Salesforce functionality.
Here's a sample process map for "Generating More Leads":
*Click image above for a larger view