Print this page

Creating Sandboxes in Pre-release Orgs

Knowledge Article Number 000214172
Description Sandbox is stuck in a pending status from a free pre-release org.
Resolution While it may be possible to request a new sandbox from a pre-release (GS0) org, it will never move out of a pending status because there is no queue available for it to copy to.

As a rule, a sandbox can only be copied to an instance that is running the same release version as the production instance. So, the reason the sandbox is not refreshing is actually because there is not currently any sandbox instance that is on the same release. For the same reason, it would not be possible for us to move the sandbox refresh to another instance since the versions do not match, no matter what instance is considered.




promote demote