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"(Virtual_Office) 'defaultShortcut' field has invalid value 'action'" error message when trying to install 8x8 Virtual Office for Salesforce

Knowledge Article Number 000214179

If you're trying to install the 3rd party app "New 8x8 Virtual Office for Salesforce" and getting an error, learn what you can do to fix the problem.


The error message that you received indicates that your attempt to install the 3rd party app failed, and that you'll need to try to install the app again.

Before you try to install the app again, you'll need to make sure that Service Cloud User entries exist in the Feature Licenses section of your company profile.

  1. Click Setup.
  2. Click Company Profile| then click Company Information.

If no such license is present, you'll need to reach out to your Salesforce Account Executive to discuss provisioning.

If you're enabled for checkout you can locate your Account Executive's contact details in the Checkout Summary page, which is available while logged into Salesforce or you can dial 1-800-NO-SOFTWARE.

If the error persists after verifying this information, contact Support through your normal channels and reference number: ErrorIdHere - typically formatted as a string of numbers: xxxxxxxxx-xxxxxx (-xxxxxxxxx)


Error Number: ErrorIdHere

1. (Virtual_Office) 'defaultShortcut' field has invalid value 'action'
Virtual_Office: 'defaultShortcut' field has invalid value 'action'.

See Also:
Company Information Overview
Assign the Service Cloud Feature License to Users

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