Inconsistent results observed when using the "Limit to Items I own" option in search where Accounts is the Master in an MD relationship
|Knowledge Article Number||000214239|
Some customers have observed that they see inconsistent results when using the “Limit to items I own” search option when searching for child records who are in an MD relationship with Accounts, they would see the expected result when using the global search but as soon as the end user selects the "Limit to Items I own" option, the result no longer appears.
|Resolution||This is Working As Designed,in order for the "Limit to Items I own" option to work, the user performing the search MUST be the owner on both the Parent Account as well as the Account record associated to the Child Record, something like this:
So lets say if the child record "Acme Child" is associated to "3C Systems" and this account record DOES NOT have a parent account associated to it,then the "Limit to Items I own" option would yield expected results provided the user performing the search is the Owner of the Account record.
However, if the Account record has a parent account where the user performing the search is NOT the owner, then the search will not work.