User Report login results differs from Company Information "Monthly Logins Used" numbers
|Knowledge Article Number||000214352|
|Description||A User Login Report for Overage Customer Portal Manager Licensed Users is not matching the Company Info "Monthly Logins Used" numbers. The Report is showing a higher number of logins. What is causing this discrepancy?|
|Resolution||The "Monthly Logins Used" numbers are derived from Successful login attempts only, while the Report does not filter for only Successful login attempts, unless you add the filter LoginStatus='Success'. Without the filter in the Report, the Report captures all successful and unsuccessful (invalid password, restricted IP, etc) attempts, which is why the total number may be higher. Add the filter above to the Report to get a more accurate read. Do keep in mind that you should actually utilize the Company Info "Monthly Logins Used" for realtime login usage.
How to create a User Login report to show number of days logged in