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How to Manage your Notification Preferences in Help & Training

Knowledge Article Number 000214371
Description Please find some Frequently Asked Questions related to Notification Preferences in Help & Training Portal.
 
Resolution

Last updated on October 25, 2016.

 

1. How can I manage my preferences for Product & Service Notifications from Salesforce?
 

Product and Service Notifications are communications from the Salesforce Technology Communications team that are sent to admins of Salesforce orgs via email, to alert them of any changes to features, functionality, or service that may impact their use of Salesforce.
 

a. To manage the types of notifications they would like to receive, admins can log in to the Help & Training portal and navigate to Notification Preferences under My Settings.

i. My Settings is located within the user icon in the upper right hand corner of the Help & Training portal.
 

b. For each type of communication, admins may check or uncheck the boxes corresponding with different modes of communication (e.g. phone, email, etc).

i. At least one admin of a Salesforce org is required to receive all Product and Service Notifications. If an admin would like to opt out from receiving these notifications, we encourage them to ensure there is another admin of their Salesforce org who will receive them and address any actions required on behalf of their organization.

ii. We highly recommend that admins do not unsubscribe from receiving these notifications.
 

c. At this time, Salesforce users without admin permissions (Manage Users & Modify All Data), are not able to opt in to Product & Service Notifications.


NOTE: If a sandbox org is impacted by a change, the admin(s) of the production org associated with the impacted sandbox org will receive the Product & Service Notification.

 

2. What are Product & Service Notifications?
 

For information on Product & Service Notifications, including what they are, who they are sent to, and how they are received, please see the Product and Service Notifications article.


 

3. What are security notifications?
 

Security notifications provide information about security-related issues involving the Salesforce platform or a specific customer instance.
 

a. The Security Advisory type is available for all Salesforce end users. These are broadly distributed security notifications about a security issue relevant to all Salesforce customers. Notification options include Email.
 

b. The Security Alerts type is only available to admins of Salesforce orgs. These are security notifications about possible suspicious activity involving a specific customer’s Salesforce instance that require further investigation by your organization. Notification options include email.
 

c. The Security Incident type is only available to admins of Salesforce orgs. These are security notifications about a confirmed or reasonably suspected breach of data hosted on Salesforce. Notification options include phone and email.


 

4. How can I make sure that I receive security notifications?
 

a. Within My Settings in the Help & Training portal, navigate to the Notification Preferences tab. You may check or uncheck the boxes corresponding with different modes of communication (e.g. phone, email, etc) for each type of security notification available to you.
 

b. Admins may choose to receive Security Advisory, Security Alert, and Security Incident notifications via email. Admins may also choose to receive a phone call regarding Security Incidents.
 

c. End users without admin permissions (Manage Users & Modify All Data) can  only choose to receive Security Advisory email notifications.
 

d. Please note that these preferences will be stored for your contact record and will not save your preferences for other users of your Salesforce org.

 

5. Where can I manage my preferences for Marketing Communications from Salesforce?


You may submit your email address to opt-out of Marketing Communications from Salesforce here: http://pages.mail.salesforce.com/signup/.

 

6. As an admin, can I assign preferences for other admins of my Salesforce org?


Currently, admins are only able to control their own individual settings. Preference updates for other admins will need to be managed individually.





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