Meaning of Status field on the social post in Social Customer Service
|Knowledge Article Number||000214391|
|Description||When viewing the social post record in Service cloud created through the Social Hub integration, the Status field can populate with different values and each have its own meaning.|
|Resolution||Failed - The social post was unable to execute/send, due to a received error message from the Social network. When this happens, the Status Message field on the social post will usually show the error message
Pending - The outbound social post did appear to send successfully from Service Cloud and using Radian6 Social accounts, but was unable to post to the social network (Facebook, Twitter, etc).
(blank) - This is no value and it normally represents inbound social posts which have not yet have been addressed
Replied - The status used on the first inbound social post in the associated case to acknowledge it was replied to. The remainder of social posts in the case will update as Sent
Sent - the subsequent social posts on the case were successfully posted to the social network.