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Error when clicking on Forecast tab in Group Edition

Knowledge Article Number 000214417
Description

If you're clicking on the Forecast tab and getting the following error, it's because you previously had an edition that supported the Forecast tab:

"An internal server error has occurred 
An error has occurred while processing your request. The salesforce.com support team has been notified of the problem. If you believe you have additional information that may be of help in reproducing or correcting the error, please contact Salesforce Support. Please indicate the URL of the page you were requesting, any error id shown on this page as well as any other related information. We apologize for the inconvenience. 
Thank you again for your patience and assistance. And thanks for using salesforce.com

Error ID: *********-***** (-239523107)"

Another example of an Error ID seen: (-1098548075) There might be different Error ID's for different situations when you run into this issue.

Resolution

Group Edition doesn't have the Forecast feature. If you've previously downgraded from an edition that had this feature, or if you're trial org was a higher edition, that's why you're still seeing the Forecast tab.

This is an expected behavior as Forecast feature is not available in Group Edition.

See also:
Collaborative Forecasts Overview





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