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Changes to the behavior of the Created Date and Last Modified Date fields in Knowledge Articles

Knowledge Article Number 000214433
Description The Created Date and Last Modified dates of articles behave differently from expectation.
Resolution The sources of date information in Knowledge article fields have been updated to more accurately reflect recent activity on the article. These field values may be visible in reports, on article pages, and in SOQL queries.

Additional detail:
  • Created Date is now equal to the CreatedDate of the current Knowledge Article Version record, instead of the Knowledge Article's original CreatedDate. 
  • Last Modified Date of a draft article is now equal to the time when the draft article saved. 
  • Last Modified Date of a published article is now equal to the time when the article was most recently published. 

To report on Knowledge using the Created Date of the original article, a Custom Report Type can be created that joins the Knowledge Article and Knowledge Article Version objects for a given Article Type. When creating the Custom Report Type, choose the name of the Article Type as the Primary object and the Article Type Version as the secondary object. See Set Up a Custom Report Type for additional information about creating Custom Report Types.




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