Getting Help from the Power of Us Hub
|Knowledge Article Number||000214459|
|Description||As a Nonprofit Account how can I receive help from the Power of Us Hub?|
|Resolution||Getting help on the Power of Us Hub
Support for the Nonprofit Starter Pack is provided in the Power of Us Hub, an online community for Salesforce.org customers. The Hub is a community based support where both Salesforce.org employees, Salesforce Nonprofit Partners (Consultants), and other Salesforce.org customers can go to receive help, get advice, and support on such things as:
To receive help from the Power of Us Hub all you need to do is:
Support for the Nonprofit Starter Pack is provided in the Power of Us Hub, an online community for Salesforce Salesforce.org customers. The Hub is a community based support where both Salesforce.org employees, Salesforce Nonprofit Partners (Consultants), and other Salesforce.org customers can go to receive help, get advice, and support. To receive help with the Nonprofit Starter Pack (NPSP) please do the following:
1.) Go to: http://powerofus.force.com. Once there login using your Salesforce username and password. First time logging into the Hub? Click here.
2.) After you log in, you will see in the middle of the page "Ask the community" box, from there you can ask your question.
3.) If you do not see an article below that answers your question you will need to add more details about your question in the box provided, and then click the green "Next choose where to ask" button.
4.) Finally you will need to choose at least one Expert Chatter group where you can post your question (you can post in more than one group) by checking off the box that you believe best fits your question. After you click on the group/s click the "Ask" button.
After you do the above a Salesforce.org Employee, Salesforce Partner (Consultant), and/or another Salesforce.org Customer will reach out to you asking you for further information or to provide you with the answer. You will usually receive a response from anywhere within 1 minute to 3 hours. If you need help following the instructions above I will be glad to a gotomeeting with you. It may take time to resolve your issue, but members of the Hub will help you. To make sure that someone does reach out to you on the Hub I will leave your case open until you receive a response. After someone reaches out to you please let me know, giving me permission to go ahead and close out your case.