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Increasing the Mass Email Recipient Limit

Knowledge Article Number 000219997
Description Available in: Professional, Enterprise, Performance, Unlimited and Developer Editions

The Mass Email Recipient Limit is the maximum number of recipients that can be included in a single mass emailing. This limit is Edition based as follows: 

Professional Edition: 250
Enterprise Edition: 500
Unlimited Edition: 1000

This limit cannot be increased above the default limit per Edition. However, some organizations find that after upgrading their Organization Edition, the Mass Email Recipient Limit is still set for a lower Edition. In these scenarios, Salesforce Support can assist in increasing this value to the correct limit per Edition. 
Resolution If you would like to move forward with increasing this limit, please take the following steps: 
  1. Have a System Administrator log a Case with Salesforce Support 
  2. Please include all essential details including the Organization in question and the correct limit being requested.
  3. Support will review the Case and action it as needed. 

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