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About our trust.salesforce.com Website

Knowledge Article Number 000220010
Description

Trust.salesforce.com is Salesforce’s website to provide transparency around service availability, performance, security, privacy, and compliance in order to instill trust and confidence in our service.

Resolution

What is the purpose of trust.salesforce.com?
Trust.salesforce.com is Salesforce’s website to provide transparency around service availability, performance, security, privacy, and compliance in order to instill trust and confidence in our service.

How do I know which instance I am on?
If your Salesforce org uses a standard domain, the instance your org is on is reflected in the URL. For example: https://na1.saleforce.com/… is on the NA1 instance.


For customers leveraging My Domain:

It would give you the Instance your Org is hosted on.

What is the Star icon next to the “?” icon?
The Star icon is used to select which instance in particular you'd like to view alone (i.e.NA0, NA1 etc.)
  • Click on the Star Icon
  • Mark the instance/s you would like to view in particular
  • Click on the 'a' icon to save the changes.

What does each availability status represent?
The color indications on the Status tab on Salesforce Trust site, determine the availability status of each instance. Below mentioned are the details:
  • Green (Available)This instance is available and fully functional.
  • Blue (Informational): Information about the instance that is not a performance issue or service disruption.
  • Purple (Maintenance): This instance is currently in maintenance. A message will be provided regarding your ability to access the instance during the maintenance.
  • Yellow (Performance issues): The instance is still accessible, however there is particular functionality that may be unavailable, or the service may be running with significant latency.
  • Red (Service disruption): The instance is inaccessible to customers.

 


Where do I find out more about upcoming maintenance scheduled for my instance?
Instance maintenance information is located on the instance detail page. You may navigate to the instance detail page from the System Status page by clicking on the instance name. Confirmed maintenances are listed in the Maintenance Calendar, which is available in a calendar and list view.


For information regarding the designated maintenance window for your instance, see the Planning for Salesforce Maintenance Knowledge article.

Why are times indicated in UTC?  
In order to clearly communicate time to all customers, the time is communicated in Universal Time Coordinated (UTC).


What if I am experiencing an issue not reflected on this page?

If you are experiencing an issue with Marketing Cloud, visit: trust.salesforcemarketingcloud.com
If you are experiencing an issue with Data.com, visit: trust.data.com
If you are experiencing an issue with Pardot, visit: http://trust.pardot.com/
If you are experiencing an issue with Heroku, visit: status.heroku.com

If you are experiencing an issue with the core Salesforce service that has exceeded 10 minutes, and it is not appearing on this site, please open a case via the Help and Training Portal.


How is the Average Transaction Time calculated?
Salesforce analyzes log records when a user request enters the app server and when the response exits the app server; the difference between these timestamps is the transaction speed.

The speeds are averaged for all transactions across all instances, and these averages are calculated for the 24-hour periods defined by UTC time. For the current day, the average is calculated every six hours.

Where can I go for more information?
For additional questions or concerns, please open a case via the Help and Training Portal.

 




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